PROBLEM SOLVING MANAGEMENT: Defect detection, Quality crisis, Firewalls, Fast Response / QRQC

Quality Tools & Standards - QTS07 - Inter
This training will allow participants to develop their knowledge to deal with problem solving: Improve defect detection, manage quality crisis, manage quality firewalls, manage problem solving in the organization with Fast Response / QRQC processes, lead workshops and use specific tools like 8D, QRQC, 5W, PDCA, and put them into practice through exercises.
2 days

    Training content

    1. Introduction to the PDCA

    2. Highlight a problem

    • Occurrence sheet

    3. Analyze and prioritize a problem

    • Histogram / Pareto / Multi-criteria Analysis

    4. Posing the problem: 5W2H

    5. Search, identify the root cause

    • Fault Tree Analysis, Ishikawa diagram, 5Why

    6. Choose and implement solutions

    • Brainstorming, Action Plan, Gantt chart

    7. 8D / QRQC analysis workshops

    8. Fast response / QRQC process


    The acquired knowledge is evaluated and validated at the end of the training through a quiz. This test is self-corrected with the participants and the trainer.

    Participants will receive a certificate of participation in the training.

    Training methodology

    The training will allow you to understand the process and methodology of problem solving in the automotive sector through exercises.

    Quiz to validate the knowledge acquired.

    Participant manual and specific support provided to the trainees.

    Intended audience

    • Quality Engineer / Manager
    • Production Supervisor / Manager
    • Technical Engineer / Manager
    • Project Manager
    • Any person involved in problem solving groups

    Objectives and results

    • Have a methodology to solve a problem
    • Lead problem solving workshops
    • Know different problem solving tools
    • Implement and report the resolution of a problem according to the QRQC/8D methodology and Fast Response
    • Develop corrective and preventive actions to avoid recurrence


    Experience in the automotive industry.

    Your trainer

    This training is conducted by a quality expert with many years of experience in automotive.

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